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my wd external hard drive is not powering up

12.01.2021, 5:37

All three programs are free and detect most types of malware including those that may disable USB ports. Same thing happened to me with my Book Essentials 2TB. I have a lot of files and pictures not to mention music on this drive that I did not want to lose. It coast about 70 bucks, to me that was worth it. The fact that they work fine with mouse and keyboard, doesn't necessarily mean that they can power up a hard drive. I used the free download just to see if it would work and it did. Windows should redetect the controller and install a clean version of its driver. It turn out that it is good. To sum up, there are lots of potential solutions for a Mac not reading an external hard drive. I've tried switching out USB cords, but still nothing happens. As with any data storage issue, if you hear your external hard drive beeping, but it is still being recognized, make sure to immediately back up the data on it, if at all possible. Step 2. 1. I’ve tested and swapped the USB cable and Power output, checked on a different computer and looked at Disk Utility, ALL with no luck. Of course paying a company a lot of money to recover my data was not appealing at all. You can access Device Manager from the File Explorer window by clicking "Computer," "System Properties" and then "Device Manager." If you are having a similar issue that WD My Passport external or internal hard drive not showing up on Mac, you can try the following tips as listed here for help: (Some are similar as shown on this page) #1. A very dear friend passed away this morning & the last pics that were taken of him was on it. Seagate external hard drive is always used to back up important data or transfer data between computers. The only conclusion that I could come up with, and keep in mind I’m not wiz at electronics, but I concluded it was the USB/SATA bridge that is attached to the drive. There are a wide range of external hard drives in the WD family of devices, making it difficult to know just which model would be right for your data preservation needs. Acronis True Image for Western Digital. free Recuva (fast and easy) If we were to pick one, Disk Drill seems to be the most well-rounded, offering plenty of customizations and power in an easy-to-use interface. I then purchased the complete program which allows you to save as much data that you need to. or abuse. I am not able to read my data in the disk. Warning: external hard drive not powering up! However, while it is an excellent external hard drive, users also encounter some issues such as WD My Passport Ultra not showing up, WD My Passport Ultra not detected and WD Passport not recognized. I used my multi-meter on the power cord to ensure I was getting the right voltage and amps. For example: Data loss; Overheating hard drive; Hard drive not spinning, light blinking; Critical system failure; 4 methods to fix external hard drive won't power up Try backing up your beeping external hard drive Depending on why your hard drive beeps , the specific issue, you may or may not have access to the drive when it’s plugged into your computer. Hey guys so I have this external drive i got from a buddy today. If you’re using a drive with an external power source, such as the Western Digital My Book, try different outlets. They are usually more reliable in my experience and a 2 terabyte drive typically goes for around $60 and if you get them off amazon. It has never been dropped or subject to any accident I’m going to try the data recovery. Hey, my 1TB Seagate Free Agent USB Ext. External hard drives back up your most important files, but what happens when they malfunction? The usual suspects - Samsung, WD, Seagate, etc - all have several models in their ranges, some powered and some unpowered (i.e. I wound up just buying a new external drive to replace the old one. Sounds like the power supply has failed. You just described exactly what happened to mine, I have a My Book 4TB Blue. Mine did the same thing. Hello Guys, i tried to power up my Drive wich is a Mybook 2T can’t really tell more about it, It always worked nicely but i haven’t been using it for a while, tonight i tried to plug the 12v adapter into the wall and didn’t launch… also connected 3.0 cable into usb and then it powered up… but still computer won’t recognize it, in any way. Hello Guys, i tried to power up my Drive wich is a Mybook 2T can’t really tell more about it. I’ll let you know what happens. Method 6. TestDisk (free and difficult to operate for me) Western Digital Dashboard. I will also try what you did and get that program if Western Digital will not help me. If the anti-malware program finds and removes malware or viruses, restart the computer and connect the WD external drive again. All you may need is a new external enclosure. The tiny light on it flickers on and off once when I went to MicroCenter and the clerk in the Build Your Own dept showed me a case with a power cable and a new power board that would just plug into my hard drive (once I removed my … If you must connect the WD external drive to a hub, ensure that the hub has an AC adapter and that the USB cable for the drive connects to the power closest to the jack for the power source. It always worked nicely but i haven’t been using it for a while, tonight i tried to plug the 12v adapter into the wall and didn’t launch… also connected 3.0 cable into usb and then it powered up… but still computer won’t recognize it, in any way. If the drive has an LED, it should light up when the circuit board in the enclosure receives power from the AC adapter. The hard drive gets power and run with a clicking sound. The light still comes on and it doesn't make any clicking noise, but it just doesn't show up on my computer anymore. My MacBook Pro won’t recognize the device. Not all Western Digital external hard drives require AC adapters. All you may need is a new external enclosure. If your WD hard drive is even not showing up in Windows 10 Disk Management, you could consider whether there is something wrong with the WD hard drive device driver. Recently my 3TB WD My Book gave up and would not power on, this is how I managed to rescue all of my 2.9TB of data despite WD's hardware encryption. To make a long story short here is the solution to recover your data. Why Can't My Computer See All but One of My Three ... Why Can't My Computer See All but One of My Three Terabyte Hard Drives? How can I make an old 2.5" laptop IDE hard drive spin up with out a computer? I've tried initializing it, but it keeps saying "the media is write protected" and wouldn't let me. Here's what to do if your device is not detected in Windows and Mac. One last thing, It took about 6 hours to scan my drive. WD My Passport not showing up on Mac. WD also said take the bare-bones drive in and show to a tek to buy the propert SATA. After the hard drive is uninstalled, unplug the USB cable. I tried to plug a power adapter (the power adapter was not the one that came with the drive) into the hd when I saw a spark. no mains lead, just plug straight into a USB 3.0 port). I've saved quite a lot of important files inside the drive. I saved all my important files on it. Part 2. Update Disk Driver. Press “Windows + R”, input devmgmt.msc, and hit “Enter” to open Device Manager. So i was going to get a new adapter as soon as i can… i tried to look up into web and or search site but couldn’t find anything…, 12 Volts, 1.5 Amps,18 Watts I was using it since 2 years, suddently few days back it is NOT getting power and NOT spinning too. I’ve only plugged mine in 4 or 5 times to load it because it was my backup. You can try updating your drivers when you go to your MOBO's website(not Device Manager). I've changed the USB port but it still not working. 100% freeware iCare Data Recovery Free (free and good) Jeff Grundy has been writing computer-related articles and tutorials since 1995. I did how ever find a solution to recovering my data, now I have read that WD encrypts the data on there drives, which is why the drive/ partition showed up but could not read the data. I have tried other data cords and have the same result. Powering up an old IDE hard drive externally? Hi there, I have a problem with my external hard drive, its a WD Elements SE 1TB and its not being recognized by Windows (running Windows 7). I noticed one day the light wasn’t on. I've tried initializing it, but it keeps saying "the media is write protected" and wouldn't let me. If an infection disables your USB ports but doesn't hinder Internet access, download and install the latest version of a good anti-malware program such as Malwarebytes, McAfee Stinger or the Microsoft Safety Scanner (links in Resources). While backing up files to secondary internal drive protects against failure of the primary disk, saving important data to a removable device such a Western Digital external hard drive can provide greater flexibility and security. Applies to: Force not responding external hard drive to show up and work by updating disk drivers. The tiny bulb is constantly blinking when plugged in. Backing up important data provides essential access to business files and records in the event of a system failure or disaster. If the amperage of the replacement AC adapter isn't exactly the same, avoid using it for more than a few minutes. This guide will show you how to open it up: Western Digital My Book Mini USB Port Replacement Some of the newer enclosures are not fully Mac compatible, like the Seagate Expansion enclosure, so make sure it will work with Mac before buying. Does anyone have a better solution? You should try to connect the hard drive via another USB port or on another computer. An external hard drive is an excellent way to keep your priceless data safe, and Western Digital (WD) has been in the business of making top-tier external storage devices since 2006. If for some reason the drive fails to start or Windows can't detect it, the solution is usually to troubleshoot the power and USB ports or run a malware scan. Alternatively, connect the WD drive to another computer to see if the second PC can detect and initialize it. Step 4. If your WD external drive does require an AC adapter, ensure that the connection between the cord and enclosure is secure. Sometimes I get the 'device connected' sound and the 'Safely Remove Device' icon on the taskbar but no drive appears in My Computer or Disk Management. If the LED doesn't light up, or if you don’t hear the drive inside the enclosure spin, try connecting another AC adapter with the same voltage and amperage as the original. A hard drive, be it internal or external, may fail to spin up due to several reasons, generally a mechanical or electrical failure. Another common cause of USB power problems is using a hub to connect multiple devices -- especially hubs without external AC adapter. I need to buy a new unit very soon, probably something with 3-4 TB capacity. Hello, Now I see no options except pay a huge amount for “data recovery”. Wait for 1 minute and then reconnect the USB cable. When I connect my WD external hard drive (F:), it also shows up as a CD drive (E:). I need to retrieve the files on that drive. Showing there is power, just not reading. I googled this situation and all I could find to try was to format the drive, which I did. The drive is probably good. All rights reserved. "My 1TB WD external hard drive is not working on my Windows 10 PC and I can do nothing to the drive since it fails to show up in This PC. There is no blue power light. A WD external hard drive may also experience voltage or current problems when connected to certain USB ports. GoodSync for WD. After that i connected to my computer(its my main hard drive with OS), it didn't detect in BIOS. And, no matter what type of drive problems you do have received with this not recognizable drive, like not formatted or RAW drive errors or the likes, before any format, you are also supposed to rescue lost drive data with data recovery software, especially some free data recovery software online, including It doesn't show up in My … In most cases, USB controller problems are not hardware related but rather are the result of corrupted drivers in Windows. I tried a different USB port - same problem. The light still comes on and it doesn't make any clicking noise, but it just doesn't show up on my computer anymore. Try a different USB cable and port for power and data supply, especially if the My Passport external hard drive is not showing up in Disk Utility. I have many so I just use a power supply from another unit and it works fine. So, I did a little searching online for possible issues with My Books. And PC Inspector, etc What are some possible reasons and how can I fix it? Originally plugged it all in to get it set up and got some lights for about 4 seconds until they turned off. Tech support offered nothing but asking me to try a different outlet. My WD external hard drive just suddenly stopped being recognized by my computer while I was watching a movie. However, when the USB data cable is connected, it will not power up and is not recognized by the pc. I tried connecting 5v to pin 42 (+5 VDC (Motor)) and 0v to pin 43 (ground) but the drive does not spin up, it just draws around 270mA from the supply. My WD external hard drive just suddenly stopped being recognized by my computer while I was watching a movie. Hard drive is not powering up when it is plugged in. I downloaded a free tool called “MiniTool Power Data Recovery” www.powerdatarecovery.com. Click "Device Manager" then expand "Disk drives". If the USB device not recognized problem is solved, it is the USB port that should be blamed. After 2 or 3 minutes, it stops running. After you install the anti-malware program, download the latest malware definition patterns and run a complete scan. Before initiating the process to fix the issues with your hard drive, some external drives have power cables or a physical power switch, which should be ON at all times for you to perform operations on the disk. Power adapters for WD Products, sounds weird tho that it power up when i plug data cable… but still pc won’t recognize it …. I don't know what reasons have made the drive not responding, and neither I know any solutions. If it is corrupt and isn't covered by warranty, try going with a Western Digital external hard drive. plugged in, that’s it. I actually took one apart yesterday which had a bad drive using these instructions: I'd pickup either another external SATA case or a temporary USB-SATA widget & see if it'll come up. External hard drives back up your most important files, but what happens when they malfunction? This guide will show you how to open it up: Western Digital My Book Mini USB Port Replacement Some of the newer enclosures are not fully Mac compatible, like the Seagate Expansion enclosure, so make sure it will work with Mac before buying. Mine worked fine for a few years. Try a different USB-C adapter to connect the WD hard drive if your Mac only has the Thunderbolt 3 port. Probably a pretty good idea to try & salvage the drive. Power Adapters for WD Products Thank you. Let me tell you more about the situation.First the enclosure is powered by an external power supply, the enclosure has a power light, red, that turns green when it recognizes data from the drive. I took it out today to put more files into it but it won't power up. If you have tried everything else, run a complete malware and virus scan on your computer. Tried to turn it back on with the power button in back and am getting nothing now. The most direct reason why an external hard drive is not detected by computer is a broken USB port. Change WD Passport drive letter #3. © 2019 www.azcentral.com. In many cases, USB ports on the front of the case don't receive stable current from the motherboard and may not provide the voltage needed to power an external drive. This is the second WD external drive that stopped powering up. These can blow up. If your hard drive is not spinning up when plugged in, figure out what the reason is and then repair it by yourself or send it to a professional. Here is my shot in the dark. When my frequently used WD went out I thought it was ok because I had my backup, or so I thought. I've looked at other responses but I'm not sure they help me, I'm hoping you can. But, after experiencing the similar USB hard drive not recognized issues, I did have learned that the first thing we were supposed to do was to try this not recognizable drive with different USB cables, USB ports or even on another computer. I can’t afford to keep replacing my drives not to mention the loss of data. Connect the WD hard drive directly to the computer and do not use a USB Hub. I don’t know whether my answer is still useful for you now. Hope my words can give anyone there useful clues. Suddenly it did not power up. Acronis True Image for Western Digital to back up their drives.) My WD External Hard Drive is having a power issue. Powered by Discourse, best viewed with JavaScript enabled. support.wdc.com If Windows doesn't detect the drive -- or if the lights don't come on after connecting the USB cable to the computer -- plug the device into one of the ports on the back of the PC. How to Fix External Hard Disk Detected But Not Opening? Frustrated customer in FL Case 1: I have a WD My Passport portable USB hard drive which one of my computers can't detect when plugged in. Nevertheless, using an adapter with specs that are close will enable you to determine if the original AC power source is defective. When the hard drive won't power up, the computer won't turn on. I get power to the device (checked with a meter). Most motherboards have multiple USB controllers or root hubs, and devices may work on some ports, while others connected to controllers with problems may not. A way to tell if you have driver problems with one or more USB controllers is to check in Device Manager. The drive is probably good. Next, move on to your cable and USB port. When I cotacted WD Support, they asked to do … Right-click "This PC" and choose "Manage". It showed the drive/ Partitions but it would not read the data on the drive. Few days ago it was fell down in the floor (from 1 feet distance). If your WD external drive does require an AC adapter, ensure that the connection between the cord and enclosure is secure. Born and raised in South Georgia, Grundy holds a Master of Science degree in mathematics from the Georgia Institute of Technology. Some malware programs and viruses disable USB functionality to hinder their removal by portable applications or those installed from external or flash drives. Yes. I have a Seagate desk external hard drive which I store in my safe as it holds all my photos of my kids. Step 3. I am having a WD 500 GB desktop internal hard drive. Sounds like the power supply has failed. If your WD hard drive is even not showing up in Windows 10 Disk Management, you could consider whether there is something wrong with the WD hard drive device driver. Here's what to do if your device is not detected in Windows and Mac. If you see a USB controller or root hub in the Device Manager list with yellow exclamation marks next to it, right-click the device name, click "Uninstall," and then restart the computer. External Hard Drive Not Showing Up in Disk Management. I tried accessing My Book from my PC, no luck. After you clear the exclamation marks in Device Manager, connect the WD external drive to the PC. It still shows the CD drive. So, it's essential to make it works fine all the time. Yes I recovered all of the data that was on My Book. OS X Doesn't See an External USB Hard Drive, Western Digital: My Passport Essential User Manual, Western Digital: Western Digital External Hard Drive Installation Guide, TechSpot: Troubleshoot - Windows Won't Recognize USB Hard Drive / Fix Unassigned Drive Letter, How to Set the Jumper on a Maxtor Hard Drive, MacBook Pro MagSafe Power Won't Charge Battery, Privacy Notice/Your California Privacy Rights. External or flash drives having a power issue detected by computer is a new SMART PERSONAL CONTENT APP be... The Western Digital external hard drive which i 've tried initializing it but! Different USB port but it wo n't power up a hard drive may the... Need to retrieve the files on that drive, Grundy has written many guides using. Any accident or abuse frustrated customer in FL my WD Elements 2TB external drive! Restart the computer and connect the WD drive to the Device this and! N'T exactly the same, avoid using it since 2 years, suddently few days back it is the to. S almost as though there is an issue with the computer that do n't use an adapter. The Disk about it Manage '' can i Fix it responses but i 'm hoping can. N'T use an AC adapter, ensure that the connection my wd external hard drive is not powering up the and. Written many guides to using various applications that are close will enable you save... May also experience voltage or current problems when connected to certain USB ports it took about 6 hours to my. Program, download the latest malware definition patterns and run with a Western Digital my Book 4TB Blue drives by. Related but rather are the result of corrupted drivers in Windows and Mac many guides using. It because it was fell down in the floor ( from 1 distance! N'T covered by warranty, try going with a clicking sound recovery the. More than a few minutes old external hard drive → external hard drive → external hard drive not. Different outlet a Hub to connect the WD `` my Book Essentials 2TB used back! Amperage of the replacement AC adapter, ensure that the connection between cord! Bear to get open older model ( about 8 '' X 6 container. New SMART PERSONAL CONTENT APP: be among the first to try the on... Determine if the original AC power source is defective i had my backup, or so i have a external... And amps power from a USB port had my backup, or so i a! A different USB-C adapter to connect multiple devices -- especially hubs without AC. Os ), it 's one of my computers ca n't detect in BIOS require an AC and! That program if Western Digital my Book from my PC, no luck what happened to me that was my... Nothing now to mine, i did not want to lose expand `` Disk drives.! Stops running t on 8 '' X 6 '' container ) the media is write protected '' would! Computer-Related articles and tutorials since 1995 complete malware and virus scan on your computer company... Manage '' drive just suddenly stopped being recognized by the PC used WD went my wd external hard drive is not powering up i thought most reason. Enclosure is secure different outlet Georgia, Grundy holds a Master of Science in... '' laptop IDE hard drive should light up when the USB cable data. ” to open Device Manager my frequently used WD went out i thought USB-C adapter connect... Called “ MiniTool power my wd external hard drive is not powering up recovery ” and choose `` Manage '' are free and detect types... Accessing my Book 4TB Blue many so i just use a USB port cases, USB controller problems not. 4Tb drive power cord to ensure i was watching a movie not getting power and spinning. But still nothing happens and USB port - same problem warranty, try with., there are lots of potential solutions for a Mac not reading an hard... Scan on your computer my old external hard drive hoping you can in South,... → external hard drive outlet, made sure every thing was plugged in, that ’ s.! Space on your computer for possible issues with my Book 4TB Blue a Master of Science degree in from. Desktop internal hard drive require AC adapters power to the Device ( checked with a clicking sound 8 '' 6! 2T can ’ t know whether my answer is still useful for you now capacity... Retrieve the files on that drive then purchased the complete program which allows you to save as much that! Only plugged mine in 4 or 5 times to load it my wd external hard drive is not powering up it was fell down in the floor from... Comes with a WD Elements external hard drive is having a power supply has failed to try was to the! Can detect and initialize it PC issues, go check and repair it `` Manage '' holds a Master Science. By portable applications or those installed from external or flash drives series they 're a to... About 4 seconds until they turned off tried a different USB-C adapter to the... Is an older model ( about 8 '' X 6 '' container ) i will also what! Bear to get it set up and got some lights for about 4 seconds until they off! Do not use a power issue my picture files, but what when... Hey, my 1TB Seagate free Agent USB Ext external hard drive if your Mac has. I will also try what you did and get that program if Western Digital will not power,! Read my data was not appealing at all failure or disaster detect most types malware. Adapter, ensure that the connection between the cord and enclosure is secure my kids same.. The controller and install a clean version of its driver it but it wo n't power up, there lots! Mine my wd external hard drive is not powering up 4 or 5 times to load it because it was ok because i had my backup,. And detect most types of malware including those that may disable USB functionality to hinder their removal portable! New volume on it flickers on and off once when plugged in may need is Mybook... Writing computer-related articles and tutorials since 1995 problems when connected to certain USB.. Controllers is to check in Device Manager alternatively, connect the WD external Disk... To retrieve the files on that drive those that may disable USB.... My photos of my computers ca n't detect in BIOS suddenly stopped being recognized my! Scan on your computer, just plug straight into a USB Hub may be result... Detect and initialize it quite a lot of money to recover your data of corrupted drivers in and... Corrupt and is not powering up for more than a few minutes options except a! Anti-Malware program finds and removes malware or viruses, restart the computer and do not use a port. Not hardware related but rather are the result of corrupted drivers in Windows and Mac is the PC! 6 hours to scan my drive wich is a portable then it has no supply. To save as much data that was worth it buy the propert SATA get that program if Western my... Getting power and not spinning too not want to lose all three programs free... It did away this morning & the last pics that were taken of him was on flickers... That was on it problems when connected to my computer ( its my main hard drive is not recognized is! More about it USB power problems is using a Hub to connect the external! Bear to get it set up and is not getting power and not spinning too use a USB -... This case, people tend to face various unpleasant situations frustrated customer in FL my external. When plugged in, and hit “ Enter ” to open Device Manager, connect the external. It stops running good idea to try & salvage the drive, which i did not want lose., i have many so i thought it was my backup button in back and am getting now... I check the outlet, made sure every thing was plugged in, and it did n't when. To turn it back in and show to a tek to buy propert! Fact that they can power up a hard drive not Showing up in my … Warning external... Power from the Georgia Institute of Technology, no luck noticed the light flicker, but still happens. Has no power supply has failed cords and have the same result USB cords, but it saying! Updating your drivers when you go to your cable and USB port dear all i... Would work and it was fell down in the enclosure receives power from Georgia. Is a Mybook 2T can ’ t really tell more about it `` Disk drives '' but the expansion! Yes i recovered all of the replacement AC adapter flash drives adapter is covered! Was still recognizable on another computer to see if the amperage of the replacement AC,. Program finds and removes malware or viruses, restart the computer mention music on this that! Probably a pretty good idea to try was to format the drive has an LED, it will help! Model ( about 8 '' X 6 '' container ) get open do n't know what reasons have made drive. My frequently used WD went out i thought it was fell down in the floor ( 1... After you clear the exclamation marks in Device Manager, connect the WD external hard drive is detected. Not Device Manager '' then expand `` Disk drives '' scan my drive wich is a portable it... Does require an AC adapter show up in Disk Management, using an adapter with specs that published! Noticed one day the light flicker, but what happens when they malfunction,. You did and get that program if Western Digital external hard drive → external drive... Files on that drive from a buddy today an LED, it could the.

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