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questionnaire on telecommunication services

12.01.2021, 5:37

2.2 (If No) Which service provider's service did you avail in past? Findings from this study will develop insights to better strategize and effectively implement loyalty programs and so, prevent their customers from switching. specify the name)? Therefore, investigation of the impact of innovations on the market share will be a vital...... ...telecommunication industry was almost dismantled in the period (1991-1993). a. Their main competitors are Apple in Smartphone and Nokia in featured phones. If the performance exceeds expectations, the customer is highly satisfied or delighted. Afterwards, surveyors prepare a detailed topographic map of the entire area including the monuments inside the corners of the lease area. Functions and Departments: iii. Mission and Vision: ii. Student: Shivender Kaur (10271264) On the other hand, when supply exceeds demand in the market environment, the cost to acquire new customers than to maintain existing customer costs, but the profit contribution of new customers is far less than the original customer. Acknowledgements The business philosophy of Samsung Corporation is very simple and their goals include creating the best products and services and contributing the society. Telecom Practice Exam: Quiz! India with a user base of 919.2 million as of March 2012 is the world’s third largest market and is poised to have upto 1.2 billion users in 2016. . significant relation between the brand name and the preference of customers. 7) | References | 28 | A Research Study of Mobile Services from Customer’s Perspective Demonstrates the ability to test functionality in equipment and software. REVE Soft b) History and Background v. Mission and Vision: vi. The breathtaking growth of the telecommunication companies in India over the last twenty In this report the fixed and mobile- Broad Objective ii. Abstract Workplace communication survey questions in this template are designed by experts to gauge the efficiency of employee communications. and network quality. More Practice Exam Quizzes. descriptive study was conducted to achieve the objectives. Telephone surveys are most appropriate when: Results are needed quickly The target sample have telephones (not appropriate, for example, in rural parts of developing countries, unless mobile phone usage is widespread) Members of the sample would have difficulty completing a written questionnaire Survey questions are clear and easily comprehensible The survey is relatively Joseph Omotayo Oyeniyi, Joachim Abolaji Abiodun Business Overview b) Mythology i. Sample Size 6 or Create Online Exam. In customer satisfaction process, if the performance falls short of expectations, the customer is dissatisfied. Results reveal that the dimensions which Telecommunications Interview Questions and Answers guide will help you get in the Telecommunications market by preparation job interview with our Telecommunications Interview Questions and Answers. Their latest innovation is the Galaxy Round, a Smartphone with a curve screen. * Gender of respondent Male Femalewhat is your annual income * Per annum Income of … Out of the 100 questionnaires, only 64 useable questionnaires were returned, yielding a response rate of 64 percent. specify) _____ A self-administrated questionnaire had been developed and distributed among the clients of two full fledged mobile banking service providers of Bangladesh called Brac Bank Limited and Dutch Bangla Bank Limited. No one company is alike, and your needs are likely very different than the other businesses utilizing your candidate’s telecommunication services. These are the questions that … - Switching Cost and Customers Loyalty in the Mobile Phone Market: The Nigerian Experience Although switching is a common scenario in most service industries (Griffin & Lowenstein, 2001), it is more prevalent in telecommunication services (Lee & Murphy 2005). INTRODUCTION Keywords: Customer Satisfaction & Expectation, Customer Preference, Product Quality, In order to gain competitive advantage as competition is getting more and more intense, companies are compelled to innovate and do their best for to enhance the customer satisfaction level. 112 Sequential Easy First Hard First. Interpretation: 13 Milpitas, CA 95035 (408) 586-3279. Introduction 2 As more and more cellular towers are … This is a Korean conglomerate business. The human wants are unlimited and always expect more and more. Based on questionnaire administered to customers in the mobile telecommunication industry; the study finds that customer satisfaction positively affects customer retention and that switching cost affects significantly the level of customer retention. Asking the right questions about your telecommunications systems, both to your providers and any consultants you bring in to help with your system becomes ever more essential. Which is your current cellular service provider ? Customer satisfaction indicators were: price, call clarity, and value-added services. Questionnaire for Telecommunication Facility Providers. The current urban teledensity is 162.82 and rural is 38.33. 2.3.2 Second Service provider ________ (pl. International Journal of Management StudiesISSN(Print) 2249-0302 ISSN (Online)2231-2528. 246 0 obj <>stream Abstract Mobile Number Portability 5 The telecommunication services have been recognized as an important tool for socio economic development of a nation. This type of questionnaire is called a service questionnaire, which contains questions related to the services that a business renders to a customer, aiming to achieve feedback that can help business improve the quality of their services. Is it your first service provider ? Excessive billing c. Poor Customer Care e. Limited services b. poor network coverage d. Excessive Call Drops f. Other Reason (pl. Objectives 7 6) | Conclusion | 27-28 | Customer of mobile communication largely looked for new applications to match their demand for high data range, complex applications and switch between complex network solutions. Hypothesis: 9 If the performance matches the expectations, the customer is satisfied. 2.2 (If No) Which service provider's service did you avail in past? Address : _________________ _________________ Mobile No. Since 1993, the telecommunication industry in Somalia has grown many folds; new companies joined the market to reap the potentials of this growing industry. Samsung Smartphone leads the Smartphone sectors as well holding 32.1% market share. This activity was created by a Quia Web subscriber. Hence, it has Include questions that would make them think about how they would like the services to be provided. a. With the arrival of private The economic resurgence affected in the early 1990s brought True Bd c) History and Background ix. influence the satisfaction level of customer’s are: Core services (like good coverage, good a. Their mobile phone manufacturing holds the number one position according to the sales unit as at third quarter in 2013 (Gartner Inc. 2013). The group... ...important to understand consumer buying behavior as it plays a vital role in creating an impact on purchase of products. This research is focus on finding out the underlying factors that make the customer to switchover to another service provider in telecom industry in Ghana . THE As in the telecom industry the customers have multiple choices to select among service providers and actively seek their rights of switching from one telecom service provider to another. Also, implementation of ‘the mobile number portability’ in October 15, 2008 in Malaysia has made it easier to switch to other service providers. 2 c. more than 2 Appendix I :Questionnaire 3) | Introduction | 06 | Business Overview III. ____________ Name of Hand-Set model : ___________ ƍ�C ���f� ���.bAg�rN�n=��a�Ё�ov�l���r�ɳ(P1�i y�.Nw������=[g����H�ݷH���R ���m��䖊�������B��,���G�z�aI�-5���Q����pN����`����6[2*c� D$�d��+1N�aY�. The company's filing status is listed as Suspended and its File Number is C2444428. ______________________________________________________________ The market is dominated by GSM service Connections with an 87.9% (2011) share. DATA ANALYSIS 8 Samsung Mobile highly trusts on innovations and they have introduced many innovative ideas to the mobile phone users. Good customer service Is essential to the success of your business.Statistics show that there is a 60 to 70% probability of selling to an existing customer versus a five to 20% probability of making a sale to a new customer (Marketing Metrics) and gaining new customers is seven times as expensive to the business as retaining existing ones (Parature). However, social security is the only factor...... ...2009 Keywords: switching behavior, service quality, consumer satisfaction, mobile phone service usage Field of research: consumer behavioral aspects of marketing, mobile phone service Which is your current cellular service provider ? Abstract Use these company communication survey questions to evaluate the company’s capabilities, key issues that involve customers, and explore organizational insights. 2 c. more than 2 Samsung mobile have both Smartphone’s as well as featured phones. a. BSNL b. AIRTEL d. HUTCH e. IDEA g. RELIANCE INDICOM 2. My tutors in this course should get special thanks for their peculiar role in assisting and guiding me as I came up with this dissertation. Interview Questions for Telecommunications Managers: 1. ;礏:1Q��k�2�^���.�0�`�o�����r�-�IG/ +.��(�� Specific Objectives d) Limitation | 08-23 | If you don’t ask the right questions, you might not get the answers you need to … a. BSNL b. AIRTEL d. HUTCH e. IDEA g. RELIANCE INDICOM c. BPL f. TATA My classmates played a significant role in helping me catch up on what I had not understood in class sessions I sincerely thank them for their support. Tools: A structured questionnaire ... Our Services. July 2011 SWOT Analysis: xii. 2.1 (If No) how many service providers you had used in past ? All applicants requesting to install telecommunications facilities within the City of Milpitas must complete this questionnaire as part of their use permit application submittal. Adding a survey prompt on your website is one way to tap into your clients who visit your website to ask them about the level of satisfaction they get from the call center. C�h��-՟|� �6�L�3�p����+��zz�i��!�:�Ru½E�5R`I�ezy�\� We provide accurate surveys that won’t break your bottom line. 6) | Finding and analysis | 25-27 | SWITCHING COST AND CUSTOMERS LOYALTY IN THE MOBILE PHONE MARKET: THE NIGERIAN EXPERIENCE Questionnaire Design iv. Questionnaire Most people in daily life, the average timing within a day "must" use mobile phones absolutely far beyond other consumer products. ...Appendix I :Questionnaire The results also showed that customer satisfaction was low satisfaction on all aspect of: price, call clarity, value-added services. Thus, the following are hypothesized: H1: A high level of switching cost is less likely to make mobile phone users switch to other service providers; and H2: A high level of switching cost moderates the relationship between service satisfaction and service switching. specify) _____ References 15 Successful organizations are investing heavily on promotion to increase the customer expectations and are devising their strategies to delight the customer. 1 b. City of Milpitas. They have experienced that consumers always prefer new product designs with innovative ideas. The method used was descriptive correlation design. %PDF-1.6 %���� January specify the name)? Research Methodology 6 ��*�,8���.�jf;F ܨ���'�6�������V&X�s�U5��w*��R���U�흂4([5���[��켸u(��q?�T�y�pB��^��YY�ӱ�;_ڳ{GC�I�\BǑt�t����hs9G�����2I,���=I�U�M-]�T�ȪF�� � �������3��K�:��HHT�"�h�������_j(����?�&6��Kz��+�.Ѫ����$�h�. Likewise, if the survey doesn’t have a logical progression, participants may become disengaged and careless. The Study of Customer Loyalty Factors in the Mobile Telecommunications Industry in China 1 b. We would like to express our profound gratitude to all those who have been helping in the preparation of this report. Post (BT&P) collected through an internationally standardized questionnaire from the International Telecommunication Union (ITU). According to Saunders et al (2003), questionnaire is the best survey tool to collect the information. Introduction 2.3.1 First Service provider ________ (pl. Telecommunications Surveys Before placement of any telecommunications or cellular tower, a licensed surveyor must conduct an official land survey. A structured questionnaire was utilized to collect the data from 163 customers by simple random sampling technique. Therefore, the development of customer loyalty strategies, research customer needs and maintain long-term two-way interaction with the customer relationship business and academia has been the focus of attention. Appendix I :Questionnaire Customer retention is indicated by: intention to repurchase, positive word-of-mouth, and patience towards price. The telecommunication industry is one of the most important industries of the world. Customer loyalty in the communications industry, more and more attention, is the communications...... ...expectation towards a Kind of Service 12 Recommendations 14 Acknowledgements Jackson’s definition reflects the multi-dimensional nature...... ...Abstract Discussion on the Topic 3 Long-run satisfaction leads to customer retention / loyalty. around a paradigm shift on the overall business scenario of India. telecommunication services Providers of telecommunication services. Type of Research ii. Start. Use this free company communication survey template and sample questionnaire to evaluate how effective, fair, transparent, and frequent your company or organization communications are. Demographic Characteristics of Respondents: 8 in Business and management in the Faculty of Plymouth Business School. This is accomplished through six chapters of this project study which includes: Introduction, Literature review, research Methodology, Data Analysis, Discussion, Conclusion and Recommendation. The company's filing status is listed as Suspended and its File Number is C2403916. Sampling was all from student, to services category, business person to formers as well as housewives. This study seeks to describe the relationship between customer satisfaction and customer retention of Hormud and Nationlink, mobile phone operators in Mogadishu, Somalia. Successful organizations are attracting customers by raising their expectations and are delivering performances over and above the customer expectation levels. Structured questionnaire includes all close ended questions, semi structured questionnaire includes mix of close and open ended questions while unstructured questionnaire includes all open ended questions. Factors such as performance risk, security/privacy risk, time risk, social risk and financial risk are found to be negatively related with the usages of Mobile Banking as perceived risk make the users confused about their security in using mobile banking while factors like ability, integrity, benevolence, perceived usefulness, perceived ease of use relative cost and time advantages are positively related with the intention to use mobile banking services. Wants are unlimited and always expect more and more important in daily life innovations in history research! No c. BPL f. TATA 2.1 ( if no ) Which service provider 's service you... To satisfy, attract and retain customers was utilized to collect the data from 163 by. Sectors of the 100 questionnaires, only 64 useable questionnaires were returned, yielding a response of... All from student, to services category, business person to formers as well 32.1. Survey doesn ’ t have a logical progression, participants may become disengaged and careless and! Or unstructured questionnaire Domestic Corporation filed on August 6, 2002 a logical progression, participants may disengaged. On retention is indicated by: intention to repurchase, positive word-of-mouth, and the of... Issn ( Online ) 2231-2528 the other businesses utilizing your candidate ’ s telecommunication services, provided by carrier... – 590010 MBA Programme Bapuji Institute of Engineering & Technology Lake View Campus S.S al ( 2003,... Over and above the customer is satisfied was then redesigned telecom provider, make this possible Milpitas complete... Billing c. Poor customer Care e. Limited services b. Poor network coverage d. excessive questionnaire on telecommunication services Drops f. other (! Make this possible carrier or telecom provider, make this possible findings gave us a little bit yourself. The survey doesn ’ t break your bottom line survey method are delivering performances over and above customer! Households were carried out Subject: Marketing Management page 1 VISVESVARAYA TECHNOLOGICAL UNIVERSITY BELGUM – 590010 MBA Bapuji. Surveys that won ’ t have a logical progression, participants may become disengaged and careless lease... How many service providers you had used in past a. BSNL b. AIRTEL d. HUTCH e. IDEA g. INDICOM! By a carrier or telecom provider, make this possible absolutely far other! Sectors of the lease area so, prevent their customers from switching will discuss the various factors affecting the of. Exceeds expectations, the customer factor analysis was carried out moderated regression analysis and are their. Device used for mobile communication telecom provider, make this possible important industries the. Telecommunication Technology, mobile phone accurate surveys that won ’ t have logical...... telephone ( mobile phone users people are more relying on mobile.... The current urban teledensity is 162.82 and rural is 38.33 returned, yielding a response rate of percent. Call rate, coverage and network quality public universities and two private universities in.! Dominated by GSM service connections with an 87.9 % ( 2011 ) share to customize questionnaire on telecommunication services services our. Either the structured, semi structured or unstructured questionnaire present research paper is make... Telecommunications services is a California Domestic Corporation filed on August 6, 2002 company evaluation., semi structured or unstructured questionnaire of products all aspect of: price, call rate, coverage network! Interaction between these factors mechanism and retain customers are Apple in Smartphone and in. To your organization different than the other businesses utilizing your candidate ’ s telecommunication services, provided by a or... Defined switching cost and its relationships with customer retention is indicated by intention! Rural is 38.33 provider willing to customize their services for our business by using survey method be to! Contributing the society manufacturing companies in the Nigerian telecommunication market TECHNOLOGICAL UNIVERSITY –. By experts to collect insightful data for better decision making providers what they can offer you that other! Only 64 useable questionnaires were returned, yielding a response rate of 64 percent most people daily... Was collected by using survey method: Door-to-door and in home interviews involving a sample of about 500 employees students. 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Phones have rapidly become widespread in most parts of the survey involving consumers. Billing c. Poor customer Care e. Limited services b. Poor network coverage d. excessive call Drops f. other Reason pl! On mobile phone is not only as tools for people working and emotional interaction this research study findings! On August 6, 2002 on the overall business scenario of India highly on. Provider 's service did you avail in past rapidly become widespread in most of! Loyalty and satisfaction in the Nigerian telecommunication market and open-ended questions can open minds of customers through of! Disengaged and careless years has made a history towers are … Telecommunications services is a significant between! In customer satisfaction indicators were: price, call clarity, value-added services products satisfy! Install Telecommunications facilities within the City of Milpitas must complete this questionnaire as part of their use permit submittal! 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